Support
Class 3, Week 7 Assignment
16/08/2009 20:53 Filed in: AnimationMentor
Well, it seems like there were some action the past
24 hours at the AM Servers. A malformed file was
uploaded and had all the encoding servers chip in to
try and resolve it, which in turn, queued all the
other videos up behind it. It got resolved but I fear
that some students might not know that some of their
assignments didn’t upload properly. I can foresee a
bit of an upheaval about it this coming week.
Anyways, this is the end of Assignment 2 for Class 3. This is my final version. It feels slightly too fast, might rework that.
And for my last assignment for this class, here’s my thumbnails...
... and the video reference I shot of me acting it out...
Last but not least is this week’s poster, the Brandenburg Gate.
Have a great week.
Anyways, this is the end of Assignment 2 for Class 3. This is my final version. It feels slightly too fast, might rework that.
And for my last assignment for this class, here’s my thumbnails...
... and the video reference I shot of me acting it out...
Last but not least is this week’s poster, the Brandenburg Gate.
Have a great week.
The Support Staff (Yes Jay, that's you) at AnimationMentor rocks!!!
06/01/2009 21:19 Filed in: AnimationMentor
So the campus opened up and the thundering noise of
the students rushing in could be felt over the
internet (and Facebook for that matter).
Having done the Springboard semester end of last
year I felt comfortable immediately. However, a
few (and that is quite a few) new content was
added. We gotten access to Stu, which is the
basic biped character. And then there are some
more Tools that got added (like the custom
AM shelf for Maya) and also some more
training videos.
And almost immediately messages from fellow classmates and other students in higher semesters started pouring into my AM Inbox. And with me being notified of every incoming messages, so did my GMail Inbox also start to fill up with notification emails. However, there was a problem. For every one message received in my AM Inbox, I got two notification emails in my GMail Inbox. Also in my workspace the notification box for messages showed every message notification twice. But the actual messages was only appearing once in my AM Inbox. So I quickly hopped onto the Technical Support page and logged a ticket. It was not even an hour when I received a reply from Jay thanking me for informing them of the problem, and that they will investigate it. As the day progressed I started noticing that I only receive one notification email and after a few hours, my student workspace notification area also only showed the messages once.
As I was busy trying to watch my pre-recorded video lesson for the week stream to my PC, it would stop every 30 seconds or so and wait for the streaming buffer to catch up before it would continue to play (thanks for the telephone line Telkom that I cannot get because the area I live in is not in your planning for this bookyear or the next bookyear to get a telephone line, even though we are surrounded by houses that does have your monopoly-telephone lines and there is an exchange less than a kilometer down the road!)
So anyways, again I logged a support ticket explaining my problem to the support guys and lo & behold... two hours later Jay responded saying that they have disabled the no streaming option for my account and that I can buffer up the video first for a while and then hit play to watch smooth, uninterrupted video! Isn't that just the best? I am so stoked about the support guys. And the rest of the school are the same kind of people that doesn't have the word "cannot" in their vocabulary.
That's it for me for now. Peace out and see you guys on the flipside.
And almost immediately messages from fellow classmates and other students in higher semesters started pouring into my AM Inbox. And with me being notified of every incoming messages, so did my GMail Inbox also start to fill up with notification emails. However, there was a problem. For every one message received in my AM Inbox, I got two notification emails in my GMail Inbox. Also in my workspace the notification box for messages showed every message notification twice. But the actual messages was only appearing once in my AM Inbox. So I quickly hopped onto the Technical Support page and logged a ticket. It was not even an hour when I received a reply from Jay thanking me for informing them of the problem, and that they will investigate it. As the day progressed I started noticing that I only receive one notification email and after a few hours, my student workspace notification area also only showed the messages once.
As I was busy trying to watch my pre-recorded video lesson for the week stream to my PC, it would stop every 30 seconds or so and wait for the streaming buffer to catch up before it would continue to play (thanks for the telephone line Telkom that I cannot get because the area I live in is not in your planning for this bookyear or the next bookyear to get a telephone line, even though we are surrounded by houses that does have your monopoly-telephone lines and there is an exchange less than a kilometer down the road!)
So anyways, again I logged a support ticket explaining my problem to the support guys and lo & behold... two hours later Jay responded saying that they have disabled the no streaming option for my account and that I can buffer up the video first for a while and then hit play to watch smooth, uninterrupted video! Isn't that just the best? I am so stoked about the support guys. And the rest of the school are the same kind of people that doesn't have the word "cannot" in their vocabulary.
That's it for me for now. Peace out and see you guys on the flipside.
AM Support still rocks!
07/01/2009 12:56 Filed in: AnimationMentor
Last night I downloaded the AM menu with tools and
installed it as per their instructions. Only to
find that it didn't want to communicate with
their servers to download the latest codes for
all the tools. I logged a ticket and Kevin
replied with a few things to try and tell him
what the results are. Which I did and he
couldn't understand why it would happen. He then
scheduled an remote support session with me at
1AM his time! How's THAT for customer support?
So we connected and he started to remotely troubleshoot. Turns out that it seems like my ISP's proxy is to be blamed for the problems. Kevin then proceeded to compile a license for my PC, and then proceeded to download all the latest code for the tools to my machine. I'm now the proud owner of the grease pencil tool and other wonderful tools and utilities. Now just to create a shelf for it.
So we connected and he started to remotely troubleshoot. Turns out that it seems like my ISP's proxy is to be blamed for the problems. Kevin then proceeded to compile a license for my PC, and then proceeded to download all the latest code for the tools to my machine. I'm now the proud owner of the grease pencil tool and other wonderful tools and utilities. Now just to create a shelf for it.
